Growth of Case Managers Working in Primary Care Settings

The Healthcare Intelligence Network recently released their third annual Healthcare Case Management e-survey of 153 health care organizations and found that the number of case managers working in primary care settings has grown significantly.

Percentage of Case Managers Working in Primary Care Facilities

While the number of healthcare organizations using case managers overall has remained the same at about 90%, the number of case managers in primary care settings increased from 14% in 2011 to 58% in 2012.

Case managers typically provide extended information to a patient that a physician may not cover in a typical 15-minute visit. This extra step is intended to decrease concerns by the patient and improve health care outcomes. In addition, a case manager can assist with providing referrals to additional resources and help with insurance or medical billing issues.

A case manager is usually an RN or other specialized health care professional.

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